REFUND AND EXCHANGE POLICY
At Kaytique.Store, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free return and exchange policy.
Online purchases made through Kaytique.Store are valid for exchange or refund within 3 days of the delivery date. We recommend that you examine all items before removing tags, wearing, and washing. Please examine the seams, stitching, fabric, fit, etc. before wearing. Do not remove product tags until this step is complete, as items without original tags attached will not be accepted for exchange/returns.
Items NOT eligible for Return or Exchange
- – All accessories including sunglasses, jewelry, hats and handbags
- Free gifts or promotional items
- Items marked FINAL SALE
- Items with built-in undergarments
- Worn items
- Items with scents, deodorant, and signs of wear
- Shipping fees
Items eligible for exchange must be unused, undamaged, and in the same condition received, with all tags attached. To initiate an exchange, please email us at firstname.lastname@example.org or message us on Facebook with the invoice number and item description. Please include the product name, size, and color of the item/s you would like to exchange. For sizing-issue related exchanges, the buyer is responsible for sending the item/items back to us, and we will ship out the exchanged item/items. The buyer is responsible for the exchange shipping charges.
RETURNS AND REFUNDS
Items are only eligible for refund if received with a manufacturer’s defect or if the size isn’t available. If your return is approved, reimbursement will be issued in the same manner as the original payment method. For damaged/defective items, we will replace it or provide a full refund. Photo submission is required.
To exchange or return your item, contact us, and we will make arrangements to collect.
Please note that all items must be in their original condition when returning or exchanging; otherwise, we reserve the right to refuse your return/exchange. If the item has been washed, worn outside, etc., it is no longer returnable/exchangeable. Orders cannot be returned or exchanged after 3 days.
All shipping costs are non-refundable.
By making a purchase on www.kaytique.store you agree to this return policy.