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Frequently Asked Questions

 

You will be contacted within 24 hours to confirm delivery availability

Normally, orders are delivered within 2-5 days from the date of your order. Tobago orders are delivered 5-7 business days after payment has been made.

The payment gateway on our website currently only supports credit cards, not local Visa debit cards. If you would like to pay via card, choose “Cash on Delivery” as the payment option and mention that you would like to pay via card on delivery in the order notes.

We can accommodate this request. Please mention your preferred delivery date in the order notes when making your order.

An advance payment is required for us to hold items. If payment cannot be made, we suggest refraining from ordering until it can be done.

We offer exchanges for items if communicated within 72 hours from the delivery date. However, exchanges are currently unavailable for Tobago orders. Review our Return and Exchange Policy here

You can communicate with us via social media or the number that contacted you on your order confirmation. If an order must be cancelled, please do not wait until the scheduled delivery day to do so.

Feel free to use our size chart as a reference. If you are still unsure about the size, you are welcome to visit our store location to try it on.

Shipping cost varies based on location. Shipping is calculated on the checkout page.

Yes, pickup is available at our store location at Malabar, Arima

Corner of Ray Watkins and Charlie Bain Street, Malabar, Arima

We are opened by Appointment only. 


You can use the link here to make an appointment or message us at 396-7686. 

A questionnaire will be sent to determine your size, style and preferences.

A styling session is where we curate style options for you based on your style and what we have available and recommend accessories to make the outfit pop. 

No, the styling session is free. The clothing and accessories are available for purchase once selected.


STILL HAVE QUESTIONS?

Email us at kaytique.store@gmail.com with your full name, order number, question and we will get back to you shortly. 

Please note, our Customer Service team is available Monday – Friday between 10am and 6pm. If you send an email outside our regular business hours please allow one business day for a response.

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